Refund policy

Return & Refund Policy

Last updated: [27th April 2026]

At Fighteneer, we want every order to arrive correctly and in good condition. Please read our return and refund policy before placing your order.

14-Day Return Window

You may request a return within 14 days of receiving your order.

To be eligible for a return, the item must be:

Unworn
Unwashed
Unused
In its original condition
With original tags and packaging, where applicable

To start a return, contact us at:

[info@fighteneer.com]

Please include your order number and the reason for your return.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

We recommend using a tracked shipping service. Fighteneer is not responsible for returned packages that are lost in transit.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method.

Please note that it may take several business days for your bank or payment provider to process the refund.

Original Shipping Costs

Original shipping costs are non-refundable, unless your item arrived damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, contact us within 14 days of receiving your order at:

[info@fighteneer.com]

Please include:

Your order number
A clear photo of the item
A clear photo of the issue
A photo of the packaging, if relevant

If the issue is confirmed, we will offer a replacement, exchange, or refund.

EU customers also have a legal guarantee for faulty or non-conforming goods. Under EU rules, if goods are faulty or not as described, the seller must repair or replace them at no cost; if that is not possible within a reasonable time, the customer may be entitled to a full or partial refund.

Exchanges

We currently do not guarantee direct exchanges.

The fastest way to get a different size or item is to return your original order and place a new order.

Non-Returnable Items

We cannot accept returns for:

Items that have been worn, washed, used, stained, damaged, or altered
Items without original tags or packaging, where applicable
Gift cards
Final sale items, if clearly marked as final sale
Custom or personalized products, if applicable

Refused Deliveries & Incorrect Addresses

If an order is returned to us because the customer entered an incorrect or incomplete address, refused delivery, or failed to collect the package, we may deduct the original shipping cost and any return shipping fees from the refund.

Please make sure your shipping address is correct before placing your order.

Order Cancellations

If you need to cancel your order, contact us as soon as possible at: